How customers agree to texts from AUUL

Advanced Underground Utility Locating Inc. (AUUL) · Last updated October 3, 2026

AUUL texts customers about the utility locating jobs they schedule with us: appointment confirmations and reminders, schedule changes, on-the-way updates from our crew, and billing notices. Texts come from (509) 355-9337. Nobody gets a text from us until they agree in one of the four ways below. Every checkbox is optional and never ticked for the customer, and consent is not a condition of purchase.

(a) Our web sign-up form
(b) Our billing setup form for business customers
(c) By phone, with a script read word for word and a confirmation text
(d) By texting START to (509) 355-9337

(a) Web sign-up form

Public page: https://fieldops.auulinc.com/text-updates. It is linked from the footer of every page of our website, auulinc.com ("Get Text Updates"), and the office sends the link to customers who ask for text updates. The customer enters their name and mobile number (a job address or invoice number is optional) and must tick an unchecked box next to these words:

Yes, I agree to receive text messages from Advanced Underground Utility Locating (AUUL) about my utility locating jobs: appointment confirmations and reminders, schedule changes, on-the-way updates and billing notices. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase.

Links to our Text Messaging Terms and Privacy Policy are directly below the box. The form can't be sent without the box ticked. We store the number, the time and the exact words shown.

The confirmation shown after signing up, with the frequency, rates, STOP and HELP information — What the customer sees after signing up (full size). They then get our opt-in text (below).

(b) Billing setup form (business customers)

New business customers get an email from AUUL with a private link to our billing setup form at https://fieldops.auulinc.com/ap-setup. The link is private because the form is filled in with that company's details, so opening the address without it only says the link isn't complete. The screenshots below show the form with sample company data. Near the end, under "Text messages (optional)", is an unchecked box next to these words:

Yes, I agree to receive text messages from Advanced Underground Utility Locating (AUUL) at the AP contact phone above about our utility locating jobs: appointment confirmations and reminders, schedule changes, on-the-way updates and billing notices. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase.

The same Terms and Privacy Policy links are directly below it. Only if the box is ticked do we record consent for the accounts payable contact's phone, with the time and the exact words shown. The form can be sent with the box unticked. After ticking it, they get our opt-in text (below).

(c) By phone (verbal), confirmed by text

When a customer schedules work by phone and gives a mobile number, our office reads this script word for word:

"Can we text you appointment confirmations and updates about this job at this number? Message frequency varies, message and data rates may apply, and you can reply STOP anytime."

How it's recorded

Only if the customer clearly says yes does the staff member tick "Customer agreed to texts (verbal script read by phone)" next to that number on the customer's record in our scheduling system. The script is printed right above the box.
The system saves the number, the answer, the method (by phone), the exact box label, which staff member ticked it, and the date and time. Every tick and untick is kept in the record's history.
If the customer says no or isn't sure, nothing is ticked; they can still sign up later on the web form or by texting START. A number that texted STOP can't be ticked by the office; only the customer's own START turns texts back on.

The confirmation text

A new tick sends this text to the customer, once, about two minutes later (or the next morning if it is during quiet hours, 9pm-7am), so every verbal yes is also confirmed in writing and can be undone by replying STOP:

AUUL: Thanks for agreeing to job texts from Advanced Underground Utility Locating. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

(d) Text START

Anyone can text START (or UNSTOP) to (509) 355-9337. This number is shown on the web form and on our Text Messaging Terms. They get this reply:

AUUL: You're signed up for job texts from Advanced Underground Utility Locating. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

The same text confirms a sign-up on the web form (a) and the billing setup form (b).

Help, stopping, frequency and cost

Stop: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time. We also honor plain requests like "stop texting me". The reply is:
AUUL: You're unsubscribed and won't get more texts from us. Reply START to resubscribe.
Help: reply HELP (or INFO). The reply is:
AUUL: For help with your job texts, email locate@auulinc.com or visit auulinc.com. Msg & data rates may apply. Reply STOP to opt out.
How often: message frequency varies with your jobs, usually a few messages per job.
Cost: Msg & data rates may apply, depending on your mobile plan.
Consent is not a condition of purchase: you never have to agree to texts to do business with us.
We do not sell, rent or share mobile numbers or text messaging consent with third parties or affiliates for their marketing.

Text Messaging Terms · Privacy Policy

Contact

Advanced Underground Utility Locating Inc. · auulinc.com · locate@auulinc.com